All beds are made with crisp white linen. Towels, hand towels, face cloths and bath mat are provided in all bathrooms. Toiletries (shampoo, body wash, hand soaps and toilet paper) are stocked in all bathrooms. In the kitchens you will find a selection of tea, coffee and a small carton of milk.

For properties with a wood burning fire, this will be laid before your arrival and plenty of additional wood and kindling available for your stay.

Any properties with a gas BBQ will have a gas bottle provided.

There is also a small welcome gift for every reservation. We want your stay to feel like a relaxing retreat no matter which property you stay in.

For guest stays longer than 5 nights will be provided with additional bathroom linen for use during your stay.

For reservations longer than 10 days, on request, additional bed linen can be provided for you to change at your convenience. Our team will collect any dirty linen at a mutually agreed time.

All reservations include an end of stay cleaning fee. Sufficient cleaning products and equipment will be available at the property for use during your stay should you need it. We do not offer mid-stay cleaning services unless this has been pre-arranged at the time of booking and we have capacity in our cleaning schedule to book this in. All additional cleaning services including mid-stay bed making will incur additional costs.scription text goes here

Most of our properties have a 2 night minimum stay. Public holidays have a 3 night minimum stay. We do have flexibility for a 1 night stay on some of our smaller properties. Please send us an enquiry at hello@groundswellproperty.co.nz 1if you would like to enquire about 1 night stays.

Three days prior to your arrival you will be sent an e-mail with details on how to check in to the property including the property address and code for the lock box where the property key is stored.

Our standard check-in time is anytime after 3pm and check out time is by 10am.

Early check-ins and late check-outs are unfortunately not possible during our peak periods of December - April, school holidays or long weekends. However, it is our standard procedure to message guests and let them know on the day of arrival as soon as the property has had a pre-arrival check and is ready for access.

Early check-ins or late check-outs may be possible during other times of the year dependent on other reservations before/after your stay, our cleaning schedules and staff availability. Please enquire at time of reservation but please note we will not be able to confirm until 1 day prior to arrival.

If you wish to arrive/depart more than 2 hours either side of the standard check-in/check-out times or you would like to confirm your early check-in/late check-out in advance then you are welcome to book an extra night.

Prior to departure we ask that you leave the property in a tidy manner, rubbish and recycling placed in the appropriate bins, dishes washed and put away or the dishwasher started. We will do the rest of the cleaning for you including stripping linen off beds.

We completely understand that pets are part of the family, but I'm sorry we are unable to host pets due to our management agreement with the property owners. We have had to consider the experiences we have had in the past with allowing pets which is not restricted to damages, but also fleas, fur on furniture and removal of excrements. Unfortunately not all pet owners are as responsible as the next and we have had to apply this blanket policy across all properties.

We are only able to accommodate up to the maximum number of guests at each property - the maximum number of guests is stated on each property listing.

We are unable to host events at our properties without prior arrangement. These inlcude: birthday parties, hen's/stay doos, work functions and wedding celebrations. Our management agreement with the Property Owners are for accommodation only and not events. However, some properties do have flexibility in this depending on the nature of the event. Please send us an enquiry at hello@groundswellproperty.co.nz if you would like to enquire about hosting an event at one of our properties.

Providing there is availability at the property and you are not within the cancellation period, then we are able to change reservation dates, and adjust guest numbers. Please contact us at hello@groundswellproperty.co.nz referencing your property and original dates.

We are not able to rent our properties long term due to our management agreement with the owners of the property.

The longest rental period we can offer is up to 28 nights. There will be additional cleaning charges for stays over 10 days.