Our Mission

Our mission is to support owners in the management of their short-term rental property to achieve their individual revenue goals while providing guests a memorable start to finish accommodation experience.
We do this by taking care of all your holiday home needs: from listing your property, guest enquiries, cleaning, maintenance and anything in between.

what makes groundswell property unique

Groundswell Property are a small, locally owned and operated, Raglan based company who understand the specifics of the Raglan holiday property market.
We run a full property management service: from getting your property furnished, styled and set up for guests, listing your property across multiple platforms, managing those listings, setting pricing strategies and property rates, full guest and reservation management, linen hire, provision of guest consumables, professional cleaning and guest change-overs and management of property maintenace. As the property owner you can trust us to take care of every detail.

7 Days a Week guest support

No matter the day of the week, our team are available to respond to your guest enquiries. With platforms such as Airbnb ranking properties based on owner response time, we recognise the importance of timely, efficient customer service. If an issue were to arise while your property is occupied, we will be the first point of contact to resolve on your behalf.

your guests are our business

It's the details that count. We believe it's the personal finishing touches that show your guests that comfort and enjoyment of their stay is important to you. These thoughtful touches are what encourage guests to give your property a stellar review, bump you up the listing ranks and secure future bookings.
As a standard, all our properties are set with: linen, bath towels, bath mats, hand towels & face cloths, shampoo, conditioner, body wash & soap, toilet paper. In the kitchen - dish towels, tea/coffee, milk, plus pantry staples such as oil, salt/pepper, dishwashing liquid, dishwasher powder, laundry powder and a blue rubbish bag. If you have a wood burning fire we will ensure the fire is laid before guest arrivals and firewood and wood kindling is stocked at the property. For BBQ’s we will manage and refill the gas bottles. In addition a welcome note and gift are provided for every reservation.

Property styling

We can help get your property furnished styled and ready for guests. With passion and qualification in Interior Designer, Lou has an eye for detail and a strong understanding of what attracts people to a property listing, as well as how they should feel when they enter a home to relax and unwind.

Marketing

The most important part of the process is marketing your property to the highest standard. Professional photos, engaging property descriptions, pricing strategies and listings across multiple platforms will provide the best exposure for your rental. We take care of all of this for you as part of the property set-up.

peace of mind

As property owners ourselves, we will take pride in caring for your investment as if it were our own. Our team are based locally and will carry out inspections before and after guests arrive and depart. We also use this time to record and report back to you any maintenance that might need attention.

Have more questions or ready to get started?

Please get in touch - we'd love to chat and start your journey as holiday property owners.

 Owner Testimonials

Owner Testimonials

I was looking for a property manager to look after our flat in a way that I could be as hands-off as possible. I found that with Lou! We've had steady bookings since listing with Groundswell. Lou is easy to deal with, she takes extra care to provide feedback on styling, and tips on making a space homely, to benefit you as the owner. Guest reviews support my opinion and I can see Lou takes extra care to make each guest feel welcomed, looked after and special.

I would highly recommend Groundswell: Onboarding with them was simple and easy. Lou is great at managing the property and guests while keeping me looped, in as needed. I would definitely list with Groundswell again.

Anouska - Owner of Gilmour Getaway

We have been very impressed with Lou’s level of communication and knowledge of the Raglan short term accommodation market. We’ve received great reviews on our property in regards to the cleanliness of the property and guests’ dealings with Lou on the various booking platforms. Lou is efficient, organised and trustworthy and we would have no hesitation in recommending her to look after your holiday property.

Trudy & Matt - Owners of Left Break

Groundswell Property have managed our property in Raglan for over a year now and it’s refreshing how easy they make it for us. The professional and personalised service we’ve received as owners has been amazing! Lou and her team are thorough, highly responsive, and have fantastic systems in place which has meant the property has been well looked after and is always presented beautifully. Our guest reviews on the booking platforms are a testament to their dedication, high standards and excellent communication. We are beyond happy with the service we receive from Groundswell Property and wouldn’t hesitate to list another property with them in the future.

Hannah & Malachi - Owners of Hillside Haven

Lou’s team at Groundswell have been a real find. Providing a high standard care of our property at the same time as providing a memorable stay for our guests. Groundswell solves any property problems with aplomb and makes guests stay a smooth and enjoyable one. Easy and prompt communication is routine. Highly recommended.

Hamish & Jeanette - Owners of Government House

Since our first initial conversation I knew that Lou and her team were the right people to manage and look after our place in Raglan. Her high standards and overall aesthetic aligned with us and what we were wanting to achieve.

Lou was a huge help in getting the place ready for guests and the whole handover process was a breeze. I love that she has full control over the bookings and cleaning. We still get to enjoy the place but benefit from having the extra income when we aren’t there. Each time Lou makes us feel very welcome and never had a problem with tidy or cleanliness of our place. The maintenance is always kept on top of too which is a huge relief for us.

We are so grateful to have Lou and her team manage our place and would 100% list with them again.

Emma & Joe - Owners of Sunshine Rise